Terms of use

1. Acceptance

By using Moppsy’s website, web app, or mobile app you agree to these terms. If you do not agree, do not use the service.

2. About Moppsy — marketplace / intermediary only

Moppsy is a technology marketplace (an online matching platform) where customers book independent cleaners on a live map based on location, availability, equipment, price, ratings, and profile. TipTap LTD’s role is to match customers with cleaners and to provide the software, live map, booking tools, messaging, and payment rails. TipTap LTD may charge a platform fee for that marketplace service.

TipTap LTD does not itself provide cleaning services. The agreement for the cleaning work is solely between the customer and the cleaner. TipTap LTD is not a party to that cleaning contract, not the cleaners’ employer, not a cleaning company that employs or subordinates the cleaners for the job, and not their principal or agent for performing the cleaning (platform rules and payment facilitation do not change that). Cleaners set their own rates and availability and decide which jobs to accept, subject to these terms and applicable law.

3. Accounts

You must be 18+, provide accurate data, and protect your account. You are responsible for all activity under your account. Accounts may be suspended for abuse or fraud.

If you have not signed in for 90 days, we may email you a reminder to log in and keep your account active. If you do not sign in after that reminder, we may close and permanently delete the account and related personal data, subject to records we must keep for legal, accounting, or dispute purposes. You can also delete your account yourself at any time from the dashboard or via our account-deletion page.

4. Available now (cleaners)

Available now means the cleaner has turned availability on, is on the map, and has no job in progress in the current booking window. Cleaners should turn availability off when they cannot accept more jobs. The map is not a guarantee of immediate arrival — booking follows the confirmed time.

Overnight map quiet hours: between 00:00 and 06:00 (local time in the market where Moppsy operates), cleaners are not shown on the public live map, even if availability remains on. This window is intended so same-day work can finish and the next day can start cleanly from 06:00. Live location sharing for an already confirmed booking is unaffected. Moppsy may adjust these hours.

5. Bookings and payment

Prices are shown before booking. Payments are taken by Stripe. When you pay, your card or wallet details are entered in Stripe’s payment form and sent directly to Stripe. Stripe collects and stores them in order to authorise the booking, charge the agreed amount (including any platform fee), place a hold where needed, process refunds, and handle disputes. Moppsy does not store full card numbers, expiry dates, or CVC on its own servers. A booking is normally created when payment or authorisation succeeds.

Payment facilitation (marketplace): TipTap LTD is not a licensed payment institution and does not itself provide regulated payment services. Card and wallet payments are processed by Stripe. Collecting payment through Moppsy / Stripe is a marketplace convenience so the customer’s cleaning fee can be paid securely and the cleaner can be paid via Stripe Connect after the job (subject to any hold). It does not make TipTap LTD the provider of the cleaning, the cleaners’ employer, or the party that owes the cleaning fee if a dispute arises between customer and cleaner. The customer’s obligation for the cleaning work remains toward the cleaner; TipTap LTD’s own fee is the platform fee for matching and tools. Cleaners may claim unpaid cleaning fees from the customer under the cleaning agreement — not from TipTap LTD as if TipTap LTD were the customer.

Pay now or pay in cash (hybrid): Where offered, checkout may let you Pay now (cleaning + platform fee by card) or Pay cleaner in cash. On the cash option, Stripe charges only the platform fee at booking. The cleaning amount is paid in cash directly to the cleaner after the visit; TipTap LTD does not hold or escrow that cash. The platform fee is refundable if the cleaner no-shows or never accepts the booking; it is otherwise kept as the marketplace fee (including if you cancel after booking). Cash is not available above the legal / product limit shown at checkout (including the €500 cash rule where applicable), for urgent or business bookings, or on moppsy.se. After the visit, customer and cleaner should each confirm in the app that cash was paid / received — that confirmation is a record between you, not TipTap LTD guaranteeing the cash transfer.

Cleaner payment preference (cash / card / either): Cleaners on this market may set a preferred way to get paid — cash after the job, full card payment online, or either. That preference is shown at checkout and may limit which options you see (for example a cash-only cleaner may require the cash path). Choosing cash at checkout when the cleaner accepts it is an allowed platform payment method — it is not “off-platform” evasion. Arranging payment outside a Moppsy booking (or outside the option selected at checkout) remains prohibited.

Stripe Connect: For card-paid jobs, cleaners are paid via Stripe Connect after completion (subject to any hold or review). If a cleaner’s preference is cash only, Stripe Express / Connect onboarding may be optional until they want to accept card payouts. TipTap LTD does not hold the cash cleaning fee; tax and receipt duties for cash received remain with the cleaner (and customer where the law requires).

5c. Identity documents (cleaners)

Cleaners may be required to upload ID card, passport, or driving-licence images (and a selfie) so we can verify that they are the person offering the service. Those images are stored only on private Cloudflare R2. They are never kept on Moppsy’s own servers or local disks, they are not published at a public URL, and only Moppsy administrators can open them.

6. Card authorisation

At booking, an amount may be reserved on your card for, among other things:

• cleaning cost and platform fees,
• delays or agreed extras,
• damage or disputes under the agreement.

The reserved amount is not necessarily charged immediately. Final charge follows the agreement and Stripe’s procedures.

7. Customer responsibilities

Accurate address, access, scope, timing, and household risks (pets, allergies, off-limits areas). Treat cleaners respectfully and do not bypass Moppsy’s payment system. Paying the cleaner in cash when that option was selected at checkout is part of the platform flow; arranging a different payment outside the booking is not.

Tax compliance (Greece / Cyprus): You and the cleaner must each comply with applicable tax law for the cleaning agreement between you (including any VAT and, where required, obtaining a lawful receipt / invoice from the cleaner). TipTap LTD is not a party to that cleaning contract and bears no responsibility for your or the cleaner’s tax filings, VAT, or fiscal documents for the cleaning fee. TipTap LTD does not keep an archive of invoices or receipts issued between customer and cleaner for the cleaning work (platform fee / Stripe payment metadata for the marketplace fee may still be retained). Cash payment is not available above the limit shown at checkout (including the €500 rule where applicable).

8. Cleaner responsibilities & employment model

Keep profile, location, availability, equipment, pricing, and (where offered) your preferred payment (cash / card / either) current. Perform jobs professionally. Follow law and tax rules. No payments outside a Moppsy booking. KYC may be required. Stripe Connect is required to receive card payouts; it may be optional if you only accept cash, until you enable card.

Responding to bookings: When a customer books you, you must accept or decline within a reasonable time (normally within about two hours, sooner for urgent jobs or when the visit is about to start). If you do not respond in time, Moppsy may cancel the booking and refund the customer, and pause you from receiving new bookings until you actively turn bookings back on / set yourself available again in the app or dashboard. Repeated non-response may lead to further account restrictions.

Marketplace, not employer — taxes & social contributions: TipTap LTD / Moppsy is a marketplace operator only. Cleaners act as independent providers. You are responsible for declaring income from Moppsy jobs and for paying any income tax, VAT/ΑΦΜ obligations, and social-security or other statutory contributions that apply to you. TipTap LTD does not withhold personal income tax or social fees for independent cleaners on the marketplace path, and does not file your annual tax return for you.

Greece / Cyprus — tax, VAT & receipts: Earnings you receive through Moppsy for cleaning work are generally your professional or other taxable income under applicable Greek or Cypriot law. You and the customer must comply fully with tax law — including income tax, any VAT/ΑΦΜ duties, social contributions, and issuing a lawful fiscal document where the law requires it (for example απόδειξη λιανικής / τιμολόγιο in Greece, or the equivalent under Cypriot rules), in line with applicable statutes and guidance from the competent authorities (for example ΑΑΔΕ in Greece or the Tax Department in Cyprus). Because the cleaning agreement is solely between customer and cleaner, the cleaner is responsible for issuing any required customer-facing fiscal document for the cleaning fee. TipTap LTD does not issue those receipts for your cleaning work, does not withhold your income tax, does not file your annual tax return (φορολογική δήλωση), and bears no responsibility for compliance with the above by you or the customer. TipTap LTD does not maintain an archive of invoices, receipts, or similar documents that evidence the cleaning payment between customer and cleaner (subject to Stripe / platform-fee payment records TipTap LTD must keep for the marketplace fee). Moppsy may provide payment summaries or payout records to help you; compliance remains yours. TipTap LTD has no liability if you or the customer fail to meet these tax obligations. Cash checkout is not available above the product / legal limit shown at checkout (including the €500 cash rule where applicable).

9. Profile photo on the live map

When a cleaner has an uploaded profile photo, a Google-linked photo, or a selfie they provide for their public profile, that photo may be shown on the map pin so customers can recognise them. Without such a photo, the Moppsy logo is shown. Identity-document images used only for verification stay private and are not shown on the public map.

10. Cancellations and incidents

Cancellation rules and fees are shown in the service. Report damage, theft, no-shows, or other incidents without undue delay, preferably within 48 hours, with documentation. File a police report where appropriate. Moppsy may pause accounts during investigation. If a cleaner does not accept or decline a pending booking in time, the booking may be cancelled with a refund to the customer and the cleaner’s new bookings paused as described under cleaner responsibilities.

Theft, damage & other wrongdoing: Because TipTap LTD is a marketplace that only matches customers with cleaners, TipTap LTD is not an insurer and does not automatically compensate for stolen, missing, or damaged property. Responsibility for theft, intentional damage, negligence, or other unlawful acts lies with the person who caused them (typically the cleaner or the customer, as the case may be) under applicable civil and criminal law. You should report suspected crime to the police. Moppsy may assist by reviewing booking records, pausing or closing accounts, holding payouts during an investigation, and sharing information with authorities when lawfully required — but that support does not make TipTap LTD liable for the loss.

Disputed accusations (both sides deny): Accusations of theft or similar wrongdoing are often contested — for example a customer may claim a cleaner stole, or a cleaner may deny it; either side may be telling the truth or not. TipTap LTD is not a court and does not finally decide who is civilly or criminally liable between customer and cleaner. That dispute is between those parties (and, where relevant, the police or courts). Each party should preserve and provide evidence (photos, police report numbers, messages, inventories, timestamps). Moppsy may, acting reasonably and without admitting liability, (a) gather platform records (booking times, check-in/out, messages, KYC status, location signals where available), (b) temporarily pause accounts or hold payouts while a report is open, (c) reinstate or permanently restrict either account based on the information available, and (d) cooperate with authorities. A platform decision to pause, hold funds, or close an account is a marketplace safety measure, not a finding of guilt and not a substitute for a civil judgment or criminal conviction. TipTap LTD has no obligation to pay either party for alleged losses while facts are disputed or after a civil case between them.

11. Prohibited use

• False information or identity
• False or abusive incident reports (including knowingly false theft or damage claims)
• Manipulation of location, ratings, or availability
• Fraud or illegal activity
• Attempts to harm platform operations

12. Payouts

Card-paid jobs: Cleaner payouts are made via Stripe Connect after completed jobs (subject to any hold or review period). TipTap LTD is the marketplace and not an employer. Payouts may be held during open disputes.

Cash-paid jobs: Where cash checkout applies, the cleaning fee is paid directly in cash by the customer to the cleaner after the visit. TipTap LTD does not transfer that cash through Stripe Connect. The platform fee (if any) was charged online at booking. Cleaners who only accept cash may skip Stripe Connect until they want card payouts; they remain responsible for declaring cash income and issuing any required fiscal documents.

13. Liability

The marketplace is provided as is. We do not guarantee uninterrupted operation or that a particular cleaner will accept a booking. TipTap LTD is not responsible for the quality, timing, legality, or outcome of cleaning work, or for acts or omissions of customers or cleaners, except where mandatory law says otherwise. Where permitted by law, TipTap LTD’s liability is limited to the amount paid for the relevant booking. Cleaners are independent service providers; TipTap LTD’s role remains matching and platform services only.

14. Location sharing

Optional location sharing during an active booking may be used for coordination. It is voluntary and can be turned off. Location is not used for marketing beyond what the Privacy Policy describes.

15. Account deletion

Request deletion via Delete data or info@moppsy.gr. Some records may be retained by law for up to seven years.

16. Changes

We may update these terms. Continued use after published changes constitutes acceptance. Contact: TipTap LTD, info@moppsy.gr, Giannou Kranidioti 5, 4566 TK. Kalochorio, Limassol, Cyprus.