Privacy policy

1. Who is responsible

TipTap LTD is the data controller. Privacy contact: info@moppsy.gr. Processing complies with the EU GDPR and applicable national law.

2. Categories of personal data

We may process, among other things:

• Account & contact: name, username, email, phone, profile photo, login identifiers.
• Bookings: address, time slots, service type, price, messages, status, reviews, incident reports.
• Cleaner profile: hourly rate, city, equipment, services, languages, “Available now”, schedule, daily equipment check-in.
• Verification (KYC): identity and payout status via Stripe Connect and selected providers.
• Location: approximate or precise position when cleaners enable availability or when you allow location in the app.
• Technical data: IP, device, logs, cookies.
• Payment metadata: transaction IDs and amounts via Stripe — we generally do not store full card numbers.

3. Live map

Customers see cleaners on the live map. Available now means the cleaner has turned availability on, appears on the map, and has no job in progress right now. During an active job they may still appear on the map but are not shown as available for new bookings. Between 00:00 and 06:00 (market local time), cleaners are not shown on the public live map even if availability is on; live tracking for a confirmed booking is unaffected.

4. Profile photo on map pins

Map pins show the Moppsy logo by default. When a cleaner’s average rating is at least 4.5 and they have an uploaded or Google-linked profile photo, that photo is shown on the map pin instead of the logo.

5. Retention of location

We do not normally keep a full location history longer than needed for the service, security, disputes, or law.

6. Purposes and legal bases

• Provide the platform (contract — GDPR Art. 6(1)(b)).
• Payments and payouts (contract / legal obligation).
• Accounting and tax (legal obligation).
• Fraud prevention and security (legitimate interests).
• Consent where required, e.g. precise location or marketing cookies.

7. Processors

We use processors under data processing agreements, including:

• Stripe — payments, Connect, payouts
• Brevo — transactional email
• Cloudflare (incl. R2) — files, CDN, security
• Mapbox — maps and geocoding
• Google / Apple — optional sign-in
• KYC providers — identity checks where required

8. Retention and transfers

Data is kept while your account is active and as required for disputes, insurance, and law. Accounting records may be kept up to seven (7) years. Some processing uses providers outside the EU/EEA with appropriate safeguards (e.g. standard contractual clauses). Account deletion triggers prompt anonymisation where possible.

9. Your rights

Access, correction, deletion, restriction, portability, objection, and complaint to your supervisory authority (e.g. IMY in Sweden). Request deletion via Delete data or info@moppsy.gr.

10. Cookies

Necessary cookies for login and security. Analytics or marketing only with consent where required.

11. Incidents and job documentation

Photos, checklists, and timelines submitted for disputes may be processed and stored (e.g. Cloudflare R2) until the case is closed, to fulfil contracts and ensure quality.

12. Updates

We may update this policy. The latest version is always published here. Material changes may be announced in the service or by email.